![]() Next I had to add a 'Beneficial Owner' in that section, so I added my majority-holding partner, who has 66.67% of the company. After I did that, she confirmed from the back end that this had lessened, but not removed the blockage. In the end the lady advised me to re-add the same number in the category 'Call Center'. There is only 'Work', 'Mobile' and 'Call center'. I tried to edit the category of that number into a 'business' number, but there is no such category available. We had already added one, a mobile for my partner, who has the majority share in our company. The lady told me that to unblock the account I had to add a business phone number. ![]() In fact, there are a great many fields in 'Business Information', and the fact that they were not filled in caused my account blockage once we hit a certain ceiling of money throughput. All that field shows in the panel is the name of your company, which might lead you to believe there is only one editable field in there. The lady directed me to Settings > My Profile > My Business Info > Business Information. The lady was able to see which missing information in my account was causing the block on transactions, even though this is not indicated to the end user in any way while he or she is blocked. The PayPal account in question is a Business account, and, as far as I can tell, this new payment of $1000+ pushed the account into a new level of required authentication. Turns out, I did.Īfter less than a minute I got through to a lady who was probably as helpful as anyone could have been under the circumstances. In desperation at the opaque messages from the web interface and the PayPal app, I hit the 'Call' button, not even knowing if I had enough international phone credits to call the US from Eastern Europe. Nor will the interface (web or mobile app) be able to tell you what information is missing, or what section you should go to to fix the problem - only a live person on a help call can do that. You'll have to really look for them, too: click and explore each 'Edit' link in that section, and don't be fooled by what the labels are on those links, because they are completely unintuitive. AFAIK the details of these ceilings are undocumented or otherwise unavailable to the public. Otherwise there is an endless string of ceilings that you will hit as the cumulative amount of money passing through your account rises. TLDR: If you have a business PayPal account, fill in each and every possible section of the Settings > My Profile > My Business Info panel that the panel will let you complete (in my case, 'Trading Name' is greyed out, for instance - PayPal neither autofills that information from my online info for the company, nor lets me complete it manually). Here's how I resolved it, and here's what the problem turned out to be.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |